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NEUROINFORMED SERVICES

SUPPORTING NEURODIVERGENT INDIVIDUALS, FAMILIES, SCHOOLS AND SYSTEMS

TOGETHER. | UNDERSTOOD. | INCLUDED. | EMPOWERED.

Privacy Policy


In accordance with the requirements of the General Data Protection Regulations that came into force on 25th May 2018, please see the Privacy Notice below.

Privacy Notice

As Specialist Assessors, we need to collect and use personal and background information about your child. This Privacy Notice, sets out how we collect, use and protect your personal information and your rights relating to that information.

1. Personal Information we use

We collect and consider personal information from parents, teachers, professionals working with your child as well as your child. Written consent is required.

1:1 What information may we collect directly from you/your child?

The categories of personal information may include: Personal details e.g. name, date of birth, address etc
Background information regarding early milestones, educational experience, your views regarding progress, provision etc.

1:2 What information may we collect from the school?

The categories of personal information may include: Personal details e.g. name, date of birth, address etc.
Background information regarding early educational experience and progress, progress in class over time, planned provisions and interventions, response to provision and interventions.

1.3 What information may we collect from other professionals?

Information regarding previous assessments and reports

1.4. How will we use this personal information and why?

This information will be used to plan which assessments to carry out. It will inform the assessment process so that a conclusion can be made regarding a possible Specific Learning Difficulty.

2. Information Sharing

2.1 Once the report containing the information is written, it will be shared with you for approval. When it has been approved, it will be given to you so that you can share it with the school. With your permission, we can share and discuss the findings with the school.

3. Security and Storage

3:1 Information will be stored on our server in a protected file. The report will be shared via email using a Password. If requested, it can be shared via the postal service using recorded delivery. PATOSS regulations request that the report and assessment information is kept by the Assessor until six years after the pupil’s eighteenth birthday.

4. Your rights

You have statutory rights regarding your personal information, including the right to access or delete it.

5. Changes to the Privacy Notice

The Privacy Notice may be updated from time to time. You will be informed of any changes.

Please contact us, if you have any queries or concerns.

We am committed to protecting your privacy when dealing with your personal information. This privacy notice provides details about the information we collect about you, and how we use and protect it. It also provides information about your rights.
 
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
 
The law requires us to tell you about your rights and our obligations to you with regards to the processing and control of your personal data. 
 
Except as set out below, we do not share, or sell, or disclose to third parties any information collected.
 
How do we collect personal information?
We collect personal information from you and sometimes, with your written permission, from third parties (for example, from education and health professionals).

Personal information can be collected through your contact with us, including by phone, by email, by post, by filling in forms, or face-to-face in sessions.
 
What do we use your personal information for?
We collect and use your personal information only for the purposes of supporting you and your child, or required by law or as provided for in regulatory, ethical or other professional statements relevant to our engagement.
 
How long do we keep your personal information?
We keep your personal information in line with set periods calculated using the following criteria.
•    Any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations.
•    Any relevant proceedings that apply.
 
Your rights
You have the right to access your information, and to ask us to correct any mistakes, delete data, and/or restrict the use of your information. You also have the right to object to us using some of your information, and to withdraw permission you have given us to use your information. For more information, see below:
 
You have the following rights (exceptions apply if your information is needed for safety purposes).
•    Right of access: the right to make a written request for details of your personal information and a copy of that personal information
•    Right to rectification: the right to have inaccurate information about you corrected or removed
•    Right to erasure (‘right to be forgotten’): the right to have certain personal information about you erased
•    Right to restriction of processing: the right to request that your personal information is only used for restricted purposes
•    Right to object: the right to object to processing of your personal information.
•    Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of the use of your personal information prior to the withdrawal of your consent.
 
Please note: Your rights are not absolute: they do not always apply in all cases and we will let you know in correspondence with you how we will be able to comply with your request.

Your confidence in the way we look after your data is really important. This Privacy Policy sets out to explain the types of personal data we may collect about you when we talk and how we store, handle and keep that data safe. It also sets out your rights, how to contact me and (if you need to) how to complain in the event you have a problem or complaint.

Protecting your data

When we collect or process your personal data we are regulated by the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ or ‘processor’ of that personal information for the purposes of those laws.

The personal information we collect and use

It won’t be a surprise to know that most of the information we collect about you is needed to deliver the products and services you have asked for (such as support, training, membership, accreditation etc) or to keep you informed about things you might reasonably expect, given the relationship. That tends to include things like:

  • Who you are – so we know what to call you
  • Where you live – so we can send you things
  • Telephone number and email – so we can keep in touch
  • If you purchase something from us, financial information
  • If you want to work with us, proof of identity
  • If you contact us as a parent or carer, information about your children

As you would expect, we must keep records to comply with the law regarding (for example) criminal activity or fraud.

Information collected from other sources

Sometimes, we obtain personal information from:

● Local dyslexia associations (Local Associations/LDAs)
● Publicly accessible Websites like Ofsted and the electoral roll
● Other Websites
● Social media

How we use your personal information

Normally, we use your personal information to:

  • Deliver the products and services we have agreed to provide you with and inform you of similar or related products or services
  • Provide you with support, assistance and services in relation to dyslexia and related neurodiverse conditions in education or the workplace (‘services’)
  • To better understand the needs of dyslexic/dyscalculia and non-dyslexic/non-dyscalculia people
  • Occasionally, to verify your identity and your circumstances with third parties
  • Send you information about our services. You may opt out of receiving these at any time
  • Introduce you to third parties to help us to provide you with our services
  • Invite you to events which we, our clients or third parties organise, which we believe you may be interested in. You may opt out of receiving these at any time

Who we share your personal information with

We do not routinely share personal data with anyone unless there is a good reason to do so. This might include:

  • Local Associations – we will share your information with a Local Association if you have given us permission to do so
  • Other Third Parties (‘third parties’) – we will share your information with 3rd Parties where it is necessary for provision of my services.

Our Assessment Service and most third parties we deal with are inside the European Economic Area. However, occasionally, we may need to pass your data outside the European Economic Area — for further information, including how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’ (below).

As you would expect, we will share personal information with law enforcement or other authorities, if required by applicable law. we will not share your personal information with any other third party.

How long your personal information will be kept

We will hold your personal data for as long as it is needed for us to provide you with the services or for the period we are required to retain this information by applicable UK tax law (currently 6 years), whichever is the longer.

Reasons we can collect and use your personal information

Rather than bombard you with requests for permissions, we try to limit the data we keep that is required to fulfil our contractual obligations to you and the pursuit of a legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interest is providing you products and services in relation to dyslexia, dyscalculia, Neurodiversity, study skills and/or education.

In limited circumstances, we may also rely on the need to protect your interests (or those of a third party) and/or where processing is in the public interest or for official purposes.

Where we process special category personal information, for example children’s and criminal information, we will only do so with your explicit consent.

Transfer of your information out of the European Economic Area

We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Your rights

Under the General Data Protection Regulation you have several important rights including:

  • The fair processing of information and transparency over how we use your use personal information
  • Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
  • Requiring myself to correct any mistakes in your information which we hold
  • Requiring the erasure of personal information concerning you in certain situations
  • Receiving the personal information concerning you which you have provided, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations
  • Objecting at any time to processing of personal information concerning you for direct marketing
  • Objecting to decisions being taken by automated means which produce legal effects concerning you or significantly affect you
  • Objecting in certain other situations to continued processing ofyour personal information
  • Restricting the processing of your personal information incertain circumstances
  • Claiming compensation for damages caused by a breach of any data protection laws
  • Exercising these rights free of charge

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

Exercising your rights

If you would like to unsubscribe from any email newsletter you can click the unsubscribe button/respond asking us to unsubscribe you. It may take up to 21 days for this to take place.

If you would like to exercise any of those wider rights, please:

  • Email, call or write (details of how below)
  • Provide enough information to identify you (e.g. name andproperty details)
  • Provide proof of your identity and address (a copy of yourdriving licence or passport and a recent utility or credit card bill) and let us know the information to which your request relates

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach, where we are legally required to do so.

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How to complain

We hope that we can resolve any query or concern you raise about my use of your information. If you have a complaint or query, please contact us.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) where you work, normally live or where any alleged infringement of data protection laws occurred.

The supervisory authority in the UK is the Information Commissioner who may be contacted at: https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 30/05/2026.

We may change this privacy notice from time to time and this will be reflected on this website.